Privacy Policy

Black Cat Artist Studio ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and billing information provided when you contact us or sign up for services.
• Usage Data: IP addresses, browser type, pages visited, time spent on pages, and referring URLs collected automatically via cookies and analytics tools.
• Communication Data: Messages, emails, and chat transcripts when you communicate with us or our AI assistant (Luna).
• Client Business Data: Information you share to enable us to provide marketing services (brand assets, ad account access, analytics data).

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve our services
• Process payments and send billing communications
• Respond to inquiries and provide customer support
• Send service updates, newsletters (with consent), and promotional materials
• Analyze usage patterns to improve our website and offerings
• Train and improve our AI models and tools (using anonymized data only)
• Comply with legal obligations

3. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies: Required for basic website functionality (e.g., remembering your currency preference)
• Analytics cookies: Help us understand how visitors interact with our site (Google Analytics)
• Marketing cookies: Used for remarketing and ad performance measurement

You can control cookie settings through your browser. Note that disabling certain cookies may affect website functionality.

4. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers: Trusted third parties who assist in operating our business (payment processors, email platforms, analytics services)
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In the event of a merger, acquisition, or sale of assets

5. AI Assistant (Luna)

Our website features an AI chat assistant called Luna, powered by Anthropic's Claude API. Conversations with Luna may be processed by Anthropic's servers. We do not store full conversation transcripts beyond the current session. Please do not share sensitive personal information (passwords, financial details) in chat conversations.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing (we never store full card numbers), and restricted access to client data. However, no transmission over the internet is 100% secure and we cannot guarantee absolute security.

7. Data Retention

We retain client data for the duration of the service engagement plus 2 years for billing and legal purposes. Analytics data is retained for 26 months. You may request deletion of your data at any time, subject to legal retention requirements.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, email: privacy@blackcatartist.studio

9. International Transfers

As a global agency, your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection team at: privacy@blackcatartist.studio