Privacy Policy

This Privacy Policy explains how Black Cat Artist Studio ("we", "our", "us") collects, uses, and protects your personal information when you visit https://www.blackcatartiststudio.com or contact us through this website.

1. Information we collect

We collect information you provide directly to us, such as:

• Your name and email address when you submit the contact form.
• The service you are interested in and the message you send.
• Basic technical data (IP address, browser, device) collected automatically for security and analytics.

2. How we use your information

We use the information we collect to:

• Respond to your enquiry and follow up on your project.
• Qualify and route leads using internal AI-assisted scoring.
• Protect the website against spam, abuse, and security threats.
• Improve the website and our services based on aggregated usage patterns.

3. Legal basis

We process your data on the basis of your consent (when you submit the contact form), our legitimate interest in operating and improving our services, and our legal obligations where applicable.

4. Sharing your information

We do not sell your personal data. We may share limited information with:

• Service providers who help us operate the website (hosting, email delivery, analytics).
• AI service providers used strictly for lead qualification and response drafting.
• Legal authorities if required by applicable law.

5. Data retention

Contact enquiries are retained for up to 24 months, unless you ask us to delete them sooner. Aggregated analytics data is retained indefinitely. Backup copies may be retained for up to 90 days after deletion.

6. Cookies and tracking

We use essential cookies for security and session management. We may also use privacy-respecting analytics to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some site features.

7. Your rights

Depending on your jurisdiction, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent at any time.
• Object to processing or request restriction.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at info@blackcatartiststudio.com.

8. Security

We use industry-standard security measures including encrypted connections (HTTPS), secure password hashing, and access controls. No system is perfectly secure, but we take reasonable steps to protect your data.

9. International transfers

We are based in Karachi, Pakistan, and use service providers in multiple countries. By using this website, you consent to the transfer of your data to these locations. We take steps to ensure your data receives adequate protection.

10. Children

This website is not intended for anyone under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us so we can delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the "Last updated" date at the top of this page. Continued use of the website after changes constitutes acceptance of the revised policy.

12. Contact

For any questions about this Privacy Policy or your data, contact us: